Issues

An issue is a catalog or storefront problem that Atlios found during a scan. Issues are the main review surface for catalog quality work. Instead of asking teams to inspect raw scan output, Atlios turns findings into issues with context: what was found, where it was found, how important it is, and what action may be available.

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What an issue includes

An issue usually answers:

• What needs attention.
• Which product, variant, image, or storefront page is affected.
• How severe the problem is.
• Whether a guided fix is available.
• Whether the issue has been suppressed for a valid exception.

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One issue per problem

When more than one source flags the same field on the same product, for example your Shopify scan and Google Merchant Center, Atlios shows it as a single issue with a badge for each source. It is counted once across the inbox, the dashboards, and the agent, so your numbers reflect real problems rather than duplicate detections.

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Where to review issues

Use the issue inbox to filter, group, open, and act on issues. The inbox starts with active issues so your team can focus on current work.

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How to work through issues

Start with higher-severity issues, then move through lower-severity ones. Some issues can be fixed directly in Atlios. Others require manual updates in Shopify followed by another scan. For status definitions, see Issue lifecycle.

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Issues are not always mistakes

Some issues represent store-specific exceptions. If your team intentionally allows a condition for a product or store, use a suppression rather than changing the catalog only to satisfy a rule.