Issues

An issue is a problem Atlios found in your catalog, in Google Merchant Center, or on a live product page. Issues are the main review surface for catalog quality work. Instead of asking teams to inspect raw check output, Atlios turns findings into issues with context: what was found, where it was found, how important it is, and what action may be available.

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What an issue includes

An issue usually answers:

• What needs attention.
• Which product, variant, image, or storefront page is affected.
• How severe the problem is.
• Whether a guided fix is available.
• Whether the issue has been suppressed for a valid exception.

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One issue per problem

When more than one source flags the same field on the same product, for example Atlios’s own checks and Google Merchant Center, Atlios shows it as a single issue with a badge for each source. It is counted once across the inbox, the dashboards, and the agent, so your numbers reflect real problems rather than duplicate detections.

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Where to review issues

Start at the issue inbox, the store’s front door for quality work. It sits in the sidebar as Fix, carries a count of the open work, and lets you filter, group, open, and act on issues. Your store home sums up your open issues and links into the inbox already filtered to the highest-impact work. The inbox starts with active issues so your team can focus on current work.

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How to work through issues

Start with higher-severity issues, then move through lower-severity ones. Some issues can be fixed directly in Atlios. Others require manual updates in Shopify, which Atlios then re-checks on its own. For status definitions, see Issue lifecycle.

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Issues are not always mistakes

Some issues represent store-specific exceptions. If your team intentionally allows a condition for a product or store, use a suppression rather than changing the catalog only to satisfy a rule.