Store does not appear after installation
Confirm that installation completed in Shopify and that you returned to the
Atlios workspace after approving permissions. If the store still does not
appear, reconnect the store.
Scan results look stale
A fix is not available
Not every issue type has an automated or guided fix. Some catalog problems need manual review in Shopify before Atlios can verify the result. Check Supported checks to see whether the issue type has a direct fix, reviewable suggestion, manual input, image workflow, or inspect-only path.A fix was skipped
Atlios skips a fix when it cannot make a safe change. The product may have changed since the scan, the issue evidence may be stale, AI may be unavailable, or the suggested change may be empty or unchanged. After manual edits, Atlios re-checks the product automatically. If the issue still appears, open the issue activity to read the skip reason.Bulk action skipped some selected issues
Bulk actions exclude issues that need individual decisions. Manual-input, review-required, already verifying, resolved, suppressed, and inspect-only issues may be skipped from a bulk fix. Filter by one rule first when you want the most predictable bulk result.Image job is still processing
Image jobs can take time, especially for larger batches. You can leave the page and return from Products > Running jobs. Finished items appear for review as they complete.Image matched to the wrong product
Go back to the match step before processing, or use manual matching to assign the image to the correct product. If the job already processed, reject the wrong output and start a corrected job.Image output looks wrong
Reject outputs that should not be published. Use regenerate when the template is right but the result needs another pass. If the template is wrong, choose a different template and reprocess the image before approving it.Transparent image did not export as expected
Transparent background removal outputs must use PNG. If you need JPEG or WebP, use a solid background color instead of transparency.Published image issue still appears
Run a new catalog scan after publishing images. Image issues, such as wrong size or format, are verified by scan results after Shopify has the updated media.Suppressed issue came back
Removing a suppression allows Atlios to detect the issue again. If the underlying catalog state still matches the rule, the issue can return on the next scan.Storefront checks fail
Google Merchant Center will not connect
Connecting to Google Merchant Center needs an account admin. If you see an admin or permission error, confirm you are an admin on the Merchant Center account, not just a Shopify or Atlios admin. Other common causes:- The Merchant Center ID is wrong. Copy the digits from the account switcher at merchants.google.com.
- The account is already connected to this store. Disconnect first, then reconnect.
- Only a workspace owner can connect a Merchant Center account.