Skip to main content
Answers to the questions catalog teams ask most often.
If your question is not covered here, check the troubleshooting reference or reach out to support.

​
Setup and connection

Shopify validates basic fields at save time. Atlios runs broader catalog quality checks across products, variants, images, and cross-product conflicts, then groups findings into reviewable issues with severity and history. After it applies a meta title or meta description fix, Atlios also reads that product’s rendered page to confirm the value went live and to report live-page problems.
Yes. Each store is connected separately and shows up as its own workspace in Atlios. Issues and suppressions are tracked per store.
Atlios requests read access to products, inventory, locations, online store navigation, and metaobjects. These scopes cover product, variant, and image metadata Atlios checks, plus your store’s web address and each product’s page URL, which Atlios needs to fetch the live page. Shopify shows the exact scopes on the install screen before you approve.
Atlios works with the standard Shopify plans that allow third-party app installation. Check the install prerequisites in your Shopify admin if the install step is blocked.
Yes. Each store can connect one Merchant Center account. Atlios pulls product disapprovals and account warnings into the same issue inbox as your Shopify issues. See Connect Google Merchant Center.

​
Finding issues

It depends on catalog size and the checks enabled. Small catalogs typically take minutes; larger catalogs can take longer. It all happens in the background; you do not need to keep the tab open.
No. Atlios only writes changes when you apply a guided fix and confirm the proposed change. Read-only checks never modify product data.
No. Atlios reads your whole catalog every week, picks up changed products every day, and re-checks a product soon after it changes in Shopify. There is nothing to start. See How Atlios finds issues.
Fixing changes the underlying product or variant data. Suppression marks an issue as an intentional exception so it stops appearing in future review cycles. See suppressions for details.
A fixed GMC issue stays in Verifying until the next sync confirms Google cleared the disapproval. Atlios syncs every 4 hours, or you can use Sync now on the Google Merchant Center card to check sooner.

​
Data and accounts

Atlios stores the metadata it needs to check your catalog and track issue history. Catalog data remains in Shopify; Atlios reads it from Shopify.
Uninstalling revokes Atlios’s access to the store. Issue history and records can be retained or deleted based on your workspace settings. Contact support if you need data removed immediately.
Yes. Owners can invite teammates and assign roles. Admins can run catalog work, but only owners can manage members, billing, and store connections. See user roles for the full breakdown.