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Answers to the questions catalog teams ask most often.
If your question is not covered here, check the troubleshooting reference or reach out to support.

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Setup and connection

Shopify validates basic fields at save time. Atlios runs broader catalog quality checks across products, variants, images, cross-product conflicts, and rendered storefront pages, then groups findings into reviewable issues with severity and history.
Yes. Each store is connected separately and shows up as its own workspace in Atlios. Scans, issues, and suppressions are tracked per store.
Atlios requests read access to products, inventory, locations, online store navigation, and metaobjects. These scopes cover product, variant, and image metadata used by scans and storefront verification. Shopify shows the exact scopes on the install screen before you approve.
Atlios works with the standard Shopify plans that allow third-party app installation. Check the install prerequisites in your Shopify admin if the install step is blocked.
Yes. Each store can connect one Merchant Center account. Atlios pulls product disapprovals and account warnings into the same issue inbox as your Shopify scans. See Connect Google Merchant Center.

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Scans and issues

Scan time depends on catalog size and the checks enabled. Small catalogs typically finish in minutes; larger catalogs can take longer. The scan runs in the background; you do not need to keep the tab open.
No. Atlios only writes changes when you apply a guided fix and confirm the proposed change. Read-only checks never modify product data.
Yes. Atlios runs scheduled scans automatically on a cadence that depends on your plan, and re-checks individual products as soon as they change in Shopify, so you do not need to start scans yourself. See scan freshness for the full cadence.
Fixing changes the underlying product or variant data. Suppression marks an issue as an intentional exception so it stops appearing in future review cycles. See suppressions for details.
A fixed GMC issue stays in Verifying until the next sync confirms Google cleared the disapproval. Atlios syncs every 4 hours, or you can use Sync now on the Google Merchant Center card to check sooner.

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Data and accounts

Atlios stores metadata required to run scans and track issue history. Catalog data remains in Shopify; Atlios reads from Shopify on each scan.
Uninstalling revokes Atlios’s access to the store. Scan history and issue records can be retained or deleted based on your workspace settings. Contact support if you need data removed immediately.
Yes. Owners can invite teammates and assign roles. Admins can run catalog work, but only owners can manage members, billing, and store connections. See user roles for the full breakdown.