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Issue status tells you where an issue is in the review and resolution process.

Statuses

Atlios is seeing the issue and it still needs review or action. This is the starting state for any issue a scan or Google Merchant Center surfaces.
A fix, image workflow, or manual action has started, and Atlios is waiting for confirmation. Product and variant issues usually resolve after the Shopify update succeeds. Cross-catalog issues, and issues that Google needs to re-review, stay verifying until the next scan or sync confirms the condition is gone.
Atlios no longer sees the issue, or an approved fix landed successfully.
Your team marked the issue as an intentional exception. Suppressed issues are kept for history, but they are not treated as active work.

How issues move

Most issues follow this path:
1

Open

Atlios finds the issue during a scan or sync.
2

Action starts

You apply a supported fix, start a workflow, edit the product, or suppress the issue.
3

Verifying

Atlios waits for the fix, workflow, or next scan to confirm the issue is gone.
4

Resolved

A scan or action confirms the issue no longer needs active attention.

One issue, one or more sources

The same problem can be flagged by more than one source. If your Shopify scan and Google Merchant Center both flag the same field on the same product, Atlios treats it as one issue with both source badges, not two separate rows. It counts once everywhere, and resolving it clears both signals.

Reopened issues

An issue can reappear if a later scan finds the same problem again. This can happen when catalog data changes, a product is edited, or a previous fix no longer applies.
Use the issue activity section to understand when an issue was first seen, fixed, suppressed, reopened, or moved into verifying.