> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atlios.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about installing, scanning, and managing catalog data with Atlios.

Answers to the questions catalog teams ask most often.

<Note>
  If your question is not covered here, check the [troubleshooting
  reference](/reference/troubleshooting) or reach out to support.
</Note>

## Setup and connection

<AccordionGroup>
  <Accordion title="How is Atlios different from Shopify's built-in product validation?">
    Shopify validates basic fields at save time. Atlios runs broader catalog
    quality checks across products, variants, images, cross-product conflicts,
    and rendered storefront pages, then groups findings into reviewable issues
    with severity and history.
  </Accordion>

  <Accordion title="Can I connect more than one Shopify store?">
    Yes. Each store is connected separately and shows up as its own workspace in
    Atlios. Scans, issues, and suppressions are tracked per store.
  </Accordion>

  <Accordion title="What Shopify permissions does Atlios need?">
    Atlios requests read access to products, inventory, locations, online store
    navigation, and metaobjects. These scopes cover product, variant, and image
    metadata used by scans and storefront verification. Shopify shows the exact
    scopes on the install screen before you approve.
  </Accordion>

  <Accordion title="Do I need a paid Shopify plan?">
    Atlios works with the standard Shopify plans that allow third-party app
    installation. Check the install prerequisites in your Shopify admin if the
    install step is blocked.
  </Accordion>

  <Accordion title="Can I connect Google Merchant Center?">
    Yes. Each store can connect one Merchant Center account. Atlios pulls product
    disapprovals and account warnings into the same issue inbox as your Shopify
    scans. See [Connect Google Merchant
    Center](/guides/connect-google-merchant-center).
  </Accordion>
</AccordionGroup>

## Scans and issues

<AccordionGroup>
  <Accordion title="How long does a scan take?">
    Scan time depends on catalog size and the checks enabled. Small catalogs
    typically finish in minutes; larger catalogs can take longer. The scan runs
    in the background; you do not need to keep the tab open.
  </Accordion>

  <Accordion title="Will Atlios change my catalog without permission?">
    No. Atlios only writes changes when you apply a guided fix and confirm the
    proposed change. Read-only checks never modify product data.
  </Accordion>

  <Accordion title="Can I schedule scans?">
    Yes. Atlios runs scheduled scans automatically on a cadence that depends on
    your plan, and re-checks individual products as soon as they change in
    Shopify, so you do not need to start scans yourself. See
    [scan freshness](/concepts/scan-freshness) for the full cadence.
  </Accordion>

  <Accordion title="What is the difference between fixing and suppressing?">
    Fixing changes the underlying product or variant data. Suppression marks an
    issue as an intentional exception so it stops appearing in future review
    cycles. See [suppressions](/concepts/suppressions) for details.
  </Accordion>

  <Accordion title="Why is my Google Merchant Center issue stuck on Verifying?">
    A fixed GMC issue stays in **Verifying** until the next sync confirms Google
    cleared the disapproval. Atlios syncs every 4 hours, or you can use **Sync
    now** on the Google Merchant Center card to check sooner.
  </Accordion>
</AccordionGroup>

## Data and accounts

<AccordionGroup>
  <Accordion title="Where is my catalog data stored?">
    Atlios stores metadata required to run scans and track issue history.
    Catalog data remains in Shopify; Atlios reads from Shopify on each scan.
  </Accordion>

  <Accordion title="What happens if I uninstall Atlios from Shopify?">
    Uninstalling revokes Atlios's access to the store. Scan history and issue
    records can be retained or deleted based on your workspace settings. Contact
    support if you need data removed immediately.
  </Accordion>

  <Accordion title="Can I invite teammates?">
    Yes. Owners can invite teammates and assign roles. Admins can run catalog
    work, but only owners can manage members, billing, and store connections.
    See [user roles](/reference/user-roles) for the full breakdown.
  </Accordion>
</AccordionGroup>